ROLdoûr Bespoke – Complete Customer Support Guide
ROLdoûr Bespoke – Complete Customer Support Guide
This guide is designed to make every step of your ROLdoûr experience effortless, from pre-purchase to years of reliable use. You’ll find direct links to further support videos and instructions—just scan the QR code included with your purchase
or visit our support page at thedour.co.uk.
Sections:
- Before You Buy
- Installation Instructions
- Maintenance & Care
- Long-Term Protection
Before You Buy
Thinking about a custom ROLdoûr? Here’s what you need to know:
How to order a custom size door online
Fill in our online request form
Colour options - see our 4k video
Installation Instructions
Whether you’re a homeowner or a trade installer, follow these guides for the perfect fit:
- Installation Video: Step-by-step instructions on building and fitting your ROLdoûr.
https://www.youtube.com/watch?v=UnDxftXFArE
- Width Adjustment: Learn how to cut the door width (note: height cannot be adjusted).
- Recessed Install Guides: Two videos covering all fitting scenarios.
https://www.youtube.com/watch?v=qiS0yw0a4FQ
https://www.youtube.com/watch?v=4SM2_CEkveU
- Overlap Fitting: Understand why tambour doors aren’t suitable and what works best.
https://www.youtube.com/watch?v=2OAJwItk0N4
- Behind the Scenes: How to remove the cartridge for deep cleaning and proper maintenance.
In use and Feedback
Trade Support
We recommend leaving the ROLdoûr QR code card in the box with your customer at handover. This will best advise your client how to clean and protect their ROLdoûr.
However guides are available via our website without the QR code link.
https://thedour.co.uk/pages/cleaning-roldour-screen
Screen preparation, maintenance & cleaning
The ROLdoûr screen is made from 100% polyester, featuring a luxurious, plush-textured finish on the front and a waterproof, resin-coated backing on the inside. Just as you would with your favourite sofa, soft furnishings, or cushions, we recommend treating the front (textured) side with a quality fabric protector before use and refreshing it seasonally. For homes with higher moisture or heavy use—such as daily showers or where the shower head faces the screen—an extra waterproofing spray on the inside adds even more protection and peace of mind.
Caring for Your ROLdoûr
To keep your screen fresh and looking its best, it’s important to follow a simple cleaning routine. Dust and moisture can naturally accumulate in hidden areas over time—just as it does behind and under soft furnishings. For best results, periodically remove the cartridge and clean behind it and inside the bottom track. This prevents build-up of moisture and, just like with sofas or cushions, helps avoid the risk of mold or mildew forming on the fabric.
Accidents and spills can happen in any busy home, so treat any marks or moisture on your screen as you would with any upholstered furniture—wipe gently, allow to dry fully extended, and reapply protective spray as needed. This not only keeps your ROLdoûr looking new but also extends the life of your screen for years to come.
Please note: The screen is a wearable part, similar to your household fabrics, and is not covered under warranty, so following our care guide is the best way to protect your investment.
If you ever want a refresh, it’s easy to swap in a replacement cartridge—keeping your original frame in place and giving your space a fresh new look.
Fabric Protection Recommendation
We recommend treating the textured fabric side of your ROLdoûr screen with a fabric protection spray before use.
This should be applied upon purchase and reapplied seasonally or as needed. This treatment helps safeguard the fabric against scuffs, marks, and stains caused by passing traffic in your living area, making it easier to wipe clean.
For the textured side, we suggest using waterproof fabric protection products such as Scotchgard’s dry fabric waterproof shield.
Protecting the Waterproof Side
The waterproof PVC-coated side can also benefit from additional protection. Applying a waterproof repellent spray can enhance water runoff. Depending on the position of your shower head, you may choose to add an extra shield to protect your screen. This is particularly useful if the shower head is positioned directly in line with the screen, as opposed to a side-mounted shower head that produces general overspray.
Cleaning the ROLdoûr Screen
Cleaning the ROLdoûr screen is straightforward and made even more convenient with its removable cartridge design. The ROLdoûr screen is crafted from 100% polyester, featuring a blush-textured finish on the front for a luxurious living space and a waterproof PVC coating on the back for added durability.
video to remove cartridge- How to remove the cartridge for fitting and cleaning behind
Cleaning Instructions
Textured Polyester Side
- Dust Removal: Begin by removing any surface dust with a dry cloth.
- Spot Cleaning: Use a damp cloth (not soaking wet) or baby wipes to gently dab or scrub at marks or stains. For tougher stains, apply light pressure and rinse your cloth regularly to avoid spreading dirt.
- Flat Surface Cleaning: If necessary, remove the cartridge from the frame and clean the screen on a flat, clean surface. Alternatively, clean the screen while it is in place, ensuring you do not apply excessive force to avoid stretching the fabric or damaging the waterproof resin. Use a clean, flat object or board behind the screen for support while cleaning.
- Wiping Motion: Wipe the fabric in a single direction, from top to bottom, with the screen fully extended.
- Air Drying: Allow the screen to air dry naturally while fully extended.
- Fabric Retreatment: Once the screen is fully dry, reapply a fabric protection spray to maintain resistance against scuffs and marks.
Important Notes:
- Do not use bleach or harsh chemicals, as these can discolor or damage the fabric.
- Use warm water rather than hot water to prevent damage to the material.
Waterproof PVC-Coated Side
- Soapy Cleaning: Use a soft cloth or sponge with a mild soapy solution to clean the waterproof side. Gently scrub the surface and rinse away soap with fresh, clean water.
- Flat Surface Cleaning: As with the textured side, you can remove the cartridge from the frame and clean it on a flat surface. If cleaning in situ, use a clean, flat object or board behind the screen for support.
- Air Drying: Allow the screen to air dry completely before applying any additional treatments.
- Waterproof Retreatment: Once the screen is fully dry, reapply a waterproof shield spray if necessary to maintain water resistance.
Important Notes:
- Avoid using bleach or abrasive chemicals, as they can damage the waterproof layer or discolor the material.
- Stick to warm water and mild cleaning products to preserve the screen’s integrity.
Additional Care Tips
- Drying After Use: After the screen has been in contact with water, always leave it fully extended and closed to allow it to dry thoroughly before rolling it away. This prevents the buildup of moisture, which could lead to mould growth.
- Long-Term Storage: If the shower screen will not be in use for an extended period, we recommend leaving it fully extended and closed to ensure it remains dry and mould-free.
Long-Term Care
With proper care, cleaning, and regular treatments, your ROLdoûr screen will last for many years. Should you wish to refresh your screen, replacement cartridges with new fabric are available for purchase. As we continue to grow, we will expand our range of colors, allowing you to update your screen with a fresh look by completely changing its color.
By following these guidelines, you can ensure your ROLdoûr screen remains functional, clean, and protected for years to come.
Customer Review:
See how a ROLdoûr screen performs after 4 years of use: Watch the video here.
Customer Support Portal
Your go-to resource for all things related to our products. Explore a wealth of information, including measurement guides, fitting instructions, product videos, FAQs, and much more. With a simple search bar, you can quickly find the answers you need. Need additional help? Create a support ticket, and our team will be happy to assist you!