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    Support videos for ROLdoûr

     

    How to order a custom size door online 

    https://youtu.be/ZeJM7Ma-JNs

    or 

    Fill in our online request form -

    https://thedour.co.uk/pages/make-a-bespoke-tamdour-tambour-any-size-1500mm-upto-2000mm-tall-x-500mm-upto-1000mm-width


    Colour options see our 4k video 

    https://youtube.com/shorts/wOHK8GKdb-Q?feature=share

    See the grey textured colour fabric 

    https://youtube.com/shorts/KBOfcvsNvx0?feature=share

    How to build your door when it arrives 

    https://youtu.be/UnDxftXFArE

    https://youtube.com/shorts/b0aLz5ogAlY?feature=share

    How to remove the cartridge for fitting and cleaning behind 

    https://youtu.be/XqxoZzCW03M

    Option A customer Inside a timber frame installation video 

    https://youtu.be/JOwNF5Y4ELY

    Option C customer Inside and overlap opening installation video 

    https://youtu.be/XEEGMYfHpJo

    Popular choice option D customers installation and in use video 

    https://youtu.be/XDh78Gx5egI

    Popular choice option C customers installation video 

    https://www.youtube.com/watch?v=WMtPYGB3bBY

    How to cut width if ordered to wide video 

    (it is not possible to reduce height)

    https://youtu.be/GRJC3MWHgwE


    Customer How to Build and Fit your ROLdoûr correctly. 

    https://youtu.be/w5GJ0rcFcD4?si=U7uDYhtJL7hqH-PV

     

    How to Clean & Protect ROLdoûr Screen

    Cleaning ROLdoûr Screen is very simple and made easier with our removable cartridge screen 

    ROLdoûr screen is made from 100% polyester with a blush textured finish on the front suitable for a luxurious living space with a waterproof PVC coating on the back. 

    We recommend when purchasing one of our ROLdoûr retractable shower screen doors through our website and guidance videos to treat your fabric screen with a fabric protection before use and seasonal treatment / Top up as and when required, this will help to protect the textured fabric side against scuffs, marks of stains created by passing traffic in the living area which can then be easily wiped clean.

    We recommend waterproof fabric protection  products such as a dry fabric waterproof shield from brand scotchgard for the textured side.

     

     

    The waterproof side -

    It is also possible to add extra protection to this side with a waterproof repellent spray to help support a quicker water run off, with the position of your shower head, you may feel you might need to add an extra shield to protect your screen if the shower head is in the direct line off sight of the water spray as apposed to general off spray from a side positioned shower head.

     

    ROLdoûr screen is made from 100% polyester with a smooth waterproof PVC coating

     

    To clean the textured polyester side -

    First remove any surface dust with a dry cloth before

    • Use a damp cloth (not soaking wet) or even baby wipes to wipe or dab at any marks or stains, using a gently scrubbing motion if needed for tougher stains rinsing your cloth regularly to ensure you’re not just moving the dirt around.
    • You can remove the cartridge from the frame and clean on a flat clean surface, you can clean the screen when in situ do not use force as this can stretch the screen and the waterproof resin, place a clean flat object / board behind whilst cleaning the area from the opposite side.
    • Wipe the fabric in one direction from top to bottom with the screen fully extended.
    • Leave the screen fully extended to air dry naturally.
    • Do not use bleach or any other harsh or abrasive chemicals, as this is apt to discolour or ruin the fabric itself. Stick to water that is warm rather than hot for all of these same reasons.
    • Once fully dry & clean re treat with fabric protection spray to protect against scuffs or marks created by passing traffic in the living area.

     

    To clean the waterproof side -

    • You can remove the cartridge from the frame and clean on a flat clean surface, you can clean the screen when in situ do not use force as this can stretch the screen and the waterproof resin, place a clean flat object / board behind whilst cleaning the area from the opposite side.
    • Use a wet soapy soft cloth or sponge to clean, using a gently scrubbing motion and rinsing away soap with fresh clean water.
    • Avoid using bleach or any other harsh or abrasive chemicals, as this is apt to discolour or ruin the fabric itself or remove the protective waterproof layer. Stick to water that is warm rather than hot for all of these same reasons use a light soapy cleaning product.
    • Once fully dry & clean re treat with water proof shield spray to protect if required.

    With the correct protection and cleaning your door will last for many years to come, It is also possible to reorder a replacement cartridge with new fabric & as we grow as a company so will our range of colours to allow you to update your door by completely changing the colour of your screen. 

     

    We are sorry to hear that you are not satisfied with our product or service. Please complete the form below to help us resolve your issue as quickly as possible.

    Golden Fleece Online Ltd / THEdoûr Bespoke Customer Complaints Form

    Customer Information

    Nature of the Complaint

    How Would You Like Us to Resolve the Issue?

    Supporting Evidence

    Thank you for your feedback. 

    We will acknowledge receipt of your complaint within 2 working days. This acknowledgment will confirm that we have received your complaint and provide an estimated timeline for resolving the issue. For more information see our complaints procedure available on our website.

    For further assistance, please contact us at:

    - Email: support@goldenfleece.online

    - Phone: +447488885106

     

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