ROLdoûr Bespoke – Complete Customer Support Guide
ROLdoûr Bespoke – Complete Customer Support Guide
This guide is designed to make every step of your ROLdoûr experience effortless, from pre-purchase to years of reliable use. You’ll find direct links to further support videos and instructions—just scan the QR code included with your purchase
or visit our support page at thedour.co.uk.
Sections:
- Before You Buy
- Installation Instructions
- Maintenance & Care
- Long-Term Protection
Before You Buy
Thinking about a custom ROLdoûr? Here’s what you need to know:
How to order a custom size door online
Fill in our online request form
Colour options - see our 4k video
Installation Instructions
Whether you’re a homeowner or a trade installer, follow these guides for the perfect fit:
- Installation Video: Step-by-step instructions on building and fitting your ROLdoûr.
- Width Adjustment: Learn how to cut the door width (note: height cannot be adjusted).
- Recessed Install Guides: Two videos covering all fitting scenarios.
- Overlap Fitting: Understand why tambour doors aren’t suitable and what works best.
- Behind the Scenes: How to remove the cartridge for deep cleaning and proper maintenance.
In use and Feedback
Trade Support
We recommend leaving the ROLdoûr QR code card in the box with your customer at handover. This will best advise your client how to clean and protect their ROLdoûr.
However guides are available via our website without the QR code link.
https://thedour.co.uk/pages/cleaning-roldour-screen
Customer Review:
See how a ROLdoûr screen performs after 4 years of use: Watch the video here.
Customer Support Portal
Your go-to resource for all things related to our products. Explore a wealth of information, including measurement guides, fitting instructions, product videos, FAQs, and much more. With a simple search bar, you can quickly find the answers you need. Need additional help? Create a support ticket, and our team will be happy to assist you!