,{"id":11708433,"body":"really pleased with this door, had no room for a normal opening door so this was a great space saver. very easy to fit had it done in less than an hour. ","image_urls":[],"show_image":true,"star_rating":5,"verified_review":true,"by_shop_owner":false,"created_ts":"2022-04-10 06:54:51.609078+00:00","video":null,"user_name":"Tommy c.","user_image_url":null,"comment":null,"resolved_message":null,"custom_fields":[],"region":null,"language":null,"is_foreign":false,"source":null,"product_name":"Tambour Door White Door kit - Silver handle 1500mm to 2000mm tall options","product_url":"https:\/\/tamdour.myshopify.com\/products\/white-door-kit-silver-handle-1500mm-to-2000mm-tall"},{"id":9944696,"body":"My door arrived having been damaged in transit - it appears to come from Hong Kong. However Rhys at Golden Fleece online was very helpful and offered a discount or a replacement of the damaged section which duly arrived and is now installed in our latest van conversion. We have been away in the van for the last 10 days and the door has performed perfectly so overall we are very satisfied with our purchase. Damage in transit is unfortunately one of the drawbacks of purchasing online but the customer service we received was excellent so the problem was resolved. Thanks!","image_urls":[],"show_image":true,"star_rating":5,"verified_review":true,"by_shop_owner":false,"created_ts":"2021-10-15 18:24:51.859910+00:00","video":null,"user_name":"Roger I.","user_image_url":null,"comment":null,"resolved_message":null,"custom_fields":[],"region":null,"language":null,"is_foreign":false,"source":null,"product_name":"Tambour Silver Door kit - Sliver handle 1500mm to 2000mm tall options","product_url":"https:\/\/tamdour.myshopify.com\/products\/copyblack-with-silver-handle-large-tambour-door-kits-made-to-measure-horizontal-slide"},{"id":8519817,"body":"Wszystko jak w opisie, jako\u015b\u0107 premium.","image_urls":[],"show_image":true,"star_rating":5,"verified_review":true,"by_shop_owner":false,"created_ts":"2021-03-12 01:30:52.333015+00:00","video":null,"user_name":"L******L.","user_image_url":null,"comment":null,"resolved_message":null,"custom_fields":[],"region":null,"language":null,"is_foreign":false,"source":"Ebay Seller Feedback","product_name":"Tambour Door Black Door kit - White handle 1500mm up to 2000mm tall options","product_url":"https:\/\/tamdour.myshopify.com\/products\/black-door-kit-white-handle-1500mm-to-2000mm-tall"},{"id":8519826,"body":"Everything as described, premium quality.","image_urls":[],"show_image":true,"star_rating":5,"verified_review":true,"by_shop_owner":false,"created_ts":"2021-03-12 01:23:05.406031+00:00","video":null,"user_name":"L******L.","user_image_url":null,"comment":null,"resolved_message":null,"custom_fields":[],"region":null,"language":null,"is_foreign":false,"source":"Ebay Seller Feedback","product_name":"Tambour Silver Door kit - Sliver handle 1500mm to 2000mm tall options","product_url":"https:\/\/tamdour.myshopify.com\/products\/copyblack-with-silver-handle-large-tambour-door-kits-made-to-measure-horizontal-slide"},{"id":8519818,"body":"thanks","image_urls":[],"show_image":true,"star_rating":5,"verified_review":true,"by_shop_owner":false,"created_ts":"2021-02-06 01:31:51.392871+00:00","video":null,"user_name":"N******D.","user_image_url":null,"comment":null,"resolved_message":null,"custom_fields":[],"region":null,"language":null,"is_foreign":false,"source":"Ebay Seller Feedback","product_name":"Black Door kit - Silver handle from 1000mm to 1400mm tall","product_url":"https:\/\/tamdour.myshopify.com\/products\/copy-of-black-tambour-door-kits-with-black-handle-from-1000mm-up-to-1400mm-x-300mm-up-to-1000mm-2"},{"id":8519819,"body":"fantastic service delivered 5 days early","image_urls":[],"show_image":true,"star_rating":5,"verified_review":true,"by_shop_owner":false,"created_ts":"2021-02-03 00:55:18.442726+00:00","video":null,"user_name":"2******3.","user_image_url":null,"comment":null,"resolved_message":null,"custom_fields":[],"region":null,"language":null,"is_foreign":false,"source":"Ebay Seller Feedback","product_name":"Silver Door kit - Black handle 1000mm to 1400mm tall","product_url":"https:\/\/tamdour.myshopify.com\/products\/copy-of-black-tambour-door-kits-with-black-handle-from-1000mm-up-to-1400mm-x-300mm-up-to-1000mm"}],"intelligent":[{"id":12197976,"body":"Great quality retractable shower door was made to the perfect size needed for my project. ","image_urls":["https:\/\/cdn.opinew.com\/review-images\/2JKEJMMRW0.jpg"],"show_image":true,"star_rating":5,"verified_review":false,"by_shop_owner":false,"created_ts":"2022-06-09 21:22:34.610425+00:00","video":null,"user_name":"Lee","user_image_url":null,"comment":null,"resolved_message":null,"custom_fields":[],"region":"GB","language":"en","is_foreign":false,"source":null,"image_urls_optimised":["https:\/\/opinew.imgix.net\/https%3A%2F%2Fcdn.opinew.com%2Freview-images%2F2JKEJMMRW0.jpg?fit=max\u0026h=450\u0026orient=0\u0026s=f595da676fbdd4221317534d5f0509a8"],"product_name":"ROLdo\u00fbr Dark grey Large 1700mm x 575mm option D door \u0026 Small 560mm x 660mm door Campervan kit.","product_url":"https:\/\/tamdour.myshopify.com\/products\/roldour-dark-grey-large-1700mm-x-575mm-option-d-door-small-560mm-x-660mm-door-campervan-kit"},{"id":11709230,"body":"Used the Tambour door for my campervan shower room, I am well impressed with the quality and how easy it was to fit, really adds to the van interior. ","image_urls":[],"show_image":true,"star_rating":5,"verified_review":true,"by_shop_owner":false,"created_ts":"2022-04-10 17:49:06.996123+00:00","video":null,"user_name":"Andy","user_image_url":null,"comment":null,"resolved_message":null,"custom_fields":[],"region":null,"language":null,"is_foreign":false,"source":null,"product_name":"Tambour Silver Door kit - Sliver handle 1500mm to 2000mm tall options","product_url":"https:\/\/tamdour.myshopify.com\/products\/copyblack-with-silver-handle-large-tambour-door-kits-made-to-measure-horizontal-slide"},{"id":11708433,"body":"really pleased with this door, had no room for a normal opening door so this was a great space saver. very easy to fit had it done in less than an hour. ","image_urls":[],"show_image":true,"star_rating":5,"verified_review":true,"by_shop_owner":false,"created_ts":"2022-04-10 06:54:51.609078+00:00","video":null,"user_name":"Tommy c.","user_image_url":null,"comment":null,"resolved_message":null,"custom_fields":[],"region":null,"language":null,"is_foreign":false,"source":null,"product_name":"Tambour Door White Door kit - Silver handle 1500mm to 2000mm tall options","product_url":"https:\/\/tamdour.myshopify.com\/products\/white-door-kit-silver-handle-1500mm-to-2000mm-tall"},{"id":9944696,"body":"My door arrived having been damaged in transit - it appears to come from Hong Kong. However Rhys at Golden Fleece online was very helpful and offered a discount or a replacement of the damaged section which duly arrived and is now installed in our latest van conversion. We have been away in the van for the last 10 days and the door has performed perfectly so overall we are very satisfied with our purchase. Damage in transit is unfortunately one of the drawbacks of purchasing online but the customer service we received was excellent so the problem was resolved. Thanks!","image_urls":[],"show_image":true,"star_rating":5,"verified_review":true,"by_shop_owner":false,"created_ts":"2021-10-15 18:24:51.859910+00:00","video":null,"user_name":"Roger I.","user_image_url":null,"comment":null,"resolved_message":null,"custom_fields":[],"region":null,"language":null,"is_foreign":false,"source":null,"product_name":"Tambour Silver Door kit - Sliver handle 1500mm to 2000mm tall options","product_url":"https:\/\/tamdour.myshopify.com\/products\/copyblack-with-silver-handle-large-tambour-door-kits-made-to-measure-horizontal-slide"},,{"id":8519826,"body":"Everything as described, premium quality.","image_urls":[],"show_image":true,"star_rating":5,"verified_review":true,"by_shop_owner":false,"created_ts":"2021-03-12 01:23:05.406031+00:00","video":null,"user_name":"L******L.","user_image_url":null,"comment":null,"resolved_message":null,"custom_fields":[],"region":null,"language":null,"is_foreign":false,"source":"Ebay Seller Feedback","product_name":"Tambour Silver Door kit - Sliver handle 1500mm to 2000mm tall options","product_url":"https:\/\/tamdour.myshopify.com\/products\/copyblack-with-silver-handle-large-tambour-door-kits-made-to-measure-horizontal-slide"},{"id":8519818,"body":"thanks","image_urls":[],"show_image":true,"star_rating":5,"verified_review":true,"by_shop_owner":false,"created_ts":"2021-02-06 01:31:51.392871+00:00","video":null,"user_name":"N******D.","user_image_url":null,"comment":null,"resolved_message":null,"custom_fields":[],"region":null,"language":null,"is_foreign":false,"source":"Ebay Seller Feedback","product_name":"Black Door kit - Silver handle from 1000mm to 1400mm tall","product_url":"https:\/\/tamdour.myshopify.com\/products\/copy-of-black-tambour-door-kits-with-black-handle-from-1000mm-up-to-1400mm-x-300mm-up-to-1000mm-2"},{"id":8519819,"body":"fantastic service delivered 5 days early","image_urls":[],"show_image":true,"star_rating":5,"verified_review":true,"by_shop_owner":false,"created_ts":"2021-02-03 00:55:18.442726+00:00","video":null,"user_name":"2******3.","user_image_url":null,"comment":null,"resolved_message":null,"custom_fields":[],"region":null,"language":null,"is_foreign":false,"source":"Ebay Seller Feedback","product_name":"Silver Door kit - Black handle 1000mm to 1400mm tall","product_url":"https:\/\/tamdour.myshopify.com\/products\/copy-of-black-tambour-door-kits-with-black-handle-from-1000mm-up-to-1400mm-x-300mm-up-to-1000mm"}]},"foreign_reviews":null,"review_page_count":2,"foreign_review_page_count":0,"widget_type":"Boutique","review_form_data":null}">
,{"id":11708433,"body":"really pleased with this door, had no room for a normal opening door so this was a great space saver. very easy to fit had it done in less than an hour. ","image_urls":[],"show_image":true,"star_rating":5,"verified_review":true,"by_shop_owner":false,"created_ts":"2022-04-10 06:54:51.609078+00:00","video":null,"user_name":"Tommy c.","user_image_url":null,"comment":null,"resolved_message":null,"custom_fields":[],"region":null,"language":null,"is_foreign":false,"source":null,"product_name":"Tambour Door White Door kit - Silver handle 1500mm to 2000mm tall options","product_url":"https:\/\/tamdour.myshopify.com\/products\/white-door-kit-silver-handle-1500mm-to-2000mm-tall"},{"id":9944696,"body":"My door arrived having been damaged in transit - it appears to come from Hong Kong. However Rhys at Golden Fleece online was very helpful and offered a discount or a replacement of the damaged section which duly arrived and is now installed in our latest van conversion. We have been away in the van for the last 10 days and the door has performed perfectly so overall we are very satisfied with our purchase. Damage in transit is unfortunately one of the drawbacks of purchasing online but the customer service we received was excellent so the problem was resolved. Thanks!","image_urls":[],"show_image":true,"star_rating":5,"verified_review":true,"by_shop_owner":false,"created_ts":"2021-10-15 18:24:51.859910+00:00","video":null,"user_name":"Roger I.","user_image_url":null,"comment":null,"resolved_message":null,"custom_fields":[],"region":null,"language":null,"is_foreign":false,"source":null,"product_name":"Tambour Silver Door kit - Sliver handle 1500mm to 2000mm tall options","product_url":"https:\/\/tamdour.myshopify.com\/products\/copyblack-with-silver-handle-large-tambour-door-kits-made-to-measure-horizontal-slide"},{"id":8519817,"body":"Wszystko jak w opisie, jako\u015b\u0107 premium.","image_urls":[],"show_image":true,"star_rating":5,"verified_review":true,"by_shop_owner":false,"created_ts":"2021-03-12 01:30:52.333015+00:00","video":null,"user_name":"L******L.","user_image_url":null,"comment":null,"resolved_message":null,"custom_fields":[],"region":null,"language":null,"is_foreign":false,"source":"Ebay Seller Feedback","product_name":"Tambour Door Black Door kit - White handle 1500mm up to 2000mm tall options","product_url":"https:\/\/tamdour.myshopify.com\/products\/black-door-kit-white-handle-1500mm-to-2000mm-tall"},{"id":8519826,"body":"Everything as described, premium quality.","image_urls":[],"show_image":true,"star_rating":5,"verified_review":true,"by_shop_owner":false,"created_ts":"2021-03-12 01:23:05.406031+00:00","video":null,"user_name":"L******L.","user_image_url":null,"comment":null,"resolved_message":null,"custom_fields":[],"region":null,"language":null,"is_foreign":false,"source":"Ebay Seller Feedback","product_name":"Tambour Silver Door kit - Sliver handle 1500mm to 2000mm tall options","product_url":"https:\/\/tamdour.myshopify.com\/products\/copyblack-with-silver-handle-large-tambour-door-kits-made-to-measure-horizontal-slide"},{"id":8519818,"body":"thanks","image_urls":[],"show_image":true,"star_rating":5,"verified_review":true,"by_shop_owner":false,"created_ts":"2021-02-06 01:31:51.392871+00:00","video":null,"user_name":"N******D.","user_image_url":null,"comment":null,"resolved_message":null,"custom_fields":[],"region":null,"language":null,"is_foreign":false,"source":"Ebay Seller Feedback","product_name":"Black Door kit - Silver handle from 1000mm to 1400mm tall","product_url":"https:\/\/tamdour.myshopify.com\/products\/copy-of-black-tambour-door-kits-with-black-handle-from-1000mm-up-to-1400mm-x-300mm-up-to-1000mm-2"},{"id":8519819,"body":"fantastic service delivered 5 days early","image_urls":[],"show_image":true,"star_rating":5,"verified_review":true,"by_shop_owner":false,"created_ts":"2021-02-03 00:55:18.442726+00:00","video":null,"user_name":"2******3.","user_image_url":null,"comment":null,"resolved_message":null,"custom_fields":[],"region":null,"language":null,"is_foreign":false,"source":"Ebay Seller Feedback","product_name":"Silver Door kit - Black handle 1000mm to 1400mm tall","product_url":"https:\/\/tamdour.myshopify.com\/products\/copy-of-black-tambour-door-kits-with-black-handle-from-1000mm-up-to-1400mm-x-300mm-up-to-1000mm"}],"intelligent":[{"id":12197976,"body":"Great quality retractable shower door was made to the perfect size needed for my project. ","image_urls":["https:\/\/cdn.opinew.com\/review-images\/2JKEJMMRW0.jpg"],"show_image":true,"star_rating":5,"verified_review":false,"by_shop_owner":false,"created_ts":"2022-06-09 21:22:34.610425+00:00","video":null,"user_name":"Lee","user_image_url":null,"comment":null,"resolved_message":null,"custom_fields":[],"region":"GB","language":"en","is_foreign":false,"source":null,"image_urls_optimised":["https:\/\/opinew.imgix.net\/https%3A%2F%2Fcdn.opinew.com%2Freview-images%2F2JKEJMMRW0.jpg?fit=max\u0026h=450\u0026orient=0\u0026s=f595da676fbdd4221317534d5f0509a8"],"product_name":"ROLdo\u00fbr Dark grey Large 1700mm x 575mm option D door \u0026 Small 560mm x 660mm door Campervan kit.","product_url":"https:\/\/tamdour.myshopify.com\/products\/roldour-dark-grey-large-1700mm-x-575mm-option-d-door-small-560mm-x-660mm-door-campervan-kit"},{"id":11709230,"body":"Used the Tambour door for my campervan shower room, I am well impressed with the quality and how easy it was to fit, really adds to the van interior. ","image_urls":[],"show_image":true,"star_rating":5,"verified_review":true,"by_shop_owner":false,"created_ts":"2022-04-10 17:49:06.996123+00:00","video":null,"user_name":"Andy","user_image_url":null,"comment":null,"resolved_message":null,"custom_fields":[],"region":null,"language":null,"is_foreign":false,"source":null,"product_name":"Tambour Silver Door kit - Sliver handle 1500mm to 2000mm tall options","product_url":"https:\/\/tamdour.myshopify.com\/products\/copyblack-with-silver-handle-large-tambour-door-kits-made-to-measure-horizontal-slide"},{"id":11708433,"body":"really pleased with this door, had no room for a normal opening door so this was a great space saver. very easy to fit had it done in less than an hour. ","image_urls":[],"show_image":true,"star_rating":5,"verified_review":true,"by_shop_owner":false,"created_ts":"2022-04-10 06:54:51.609078+00:00","video":null,"user_name":"Tommy c.","user_image_url":null,"comment":null,"resolved_message":null,"custom_fields":[],"region":null,"language":null,"is_foreign":false,"source":null,"product_name":"Tambour Door White Door kit - Silver handle 1500mm to 2000mm tall options","product_url":"https:\/\/tamdour.myshopify.com\/products\/white-door-kit-silver-handle-1500mm-to-2000mm-tall"},{"id":9944696,"body":"My door arrived having been damaged in transit - it appears to come from Hong Kong. However Rhys at Golden Fleece online was very helpful and offered a discount or a replacement of the damaged section which duly arrived and is now installed in our latest van conversion. We have been away in the van for the last 10 days and the door has performed perfectly so overall we are very satisfied with our purchase. Damage in transit is unfortunately one of the drawbacks of purchasing online but the customer service we received was excellent so the problem was resolved. Thanks!","image_urls":[],"show_image":true,"star_rating":5,"verified_review":true,"by_shop_owner":false,"created_ts":"2021-10-15 18:24:51.859910+00:00","video":null,"user_name":"Roger I.","user_image_url":null,"comment":null,"resolved_message":null,"custom_fields":[],"region":null,"language":null,"is_foreign":false,"source":null,"product_name":"Tambour Silver Door kit - Sliver handle 1500mm to 2000mm tall options","product_url":"https:\/\/tamdour.myshopify.com\/products\/copyblack-with-silver-handle-large-tambour-door-kits-made-to-measure-horizontal-slide"},,{"id":8519826,"body":"Everything as described, premium quality.","image_urls":[],"show_image":true,"star_rating":5,"verified_review":true,"by_shop_owner":false,"created_ts":"2021-03-12 01:23:05.406031+00:00","video":null,"user_name":"L******L.","user_image_url":null,"comment":null,"resolved_message":null,"custom_fields":[],"region":null,"language":null,"is_foreign":false,"source":"Ebay Seller Feedback","product_name":"Tambour Silver Door kit - Sliver handle 1500mm to 2000mm tall options","product_url":"https:\/\/tamdour.myshopify.com\/products\/copyblack-with-silver-handle-large-tambour-door-kits-made-to-measure-horizontal-slide"},{"id":8519818,"body":"thanks","image_urls":[],"show_image":true,"star_rating":5,"verified_review":true,"by_shop_owner":false,"created_ts":"2021-02-06 01:31:51.392871+00:00","video":null,"user_name":"N******D.","user_image_url":null,"comment":null,"resolved_message":null,"custom_fields":[],"region":null,"language":null,"is_foreign":false,"source":"Ebay Seller Feedback","product_name":"Black Door kit - Silver handle from 1000mm to 1400mm tall","product_url":"https:\/\/tamdour.myshopify.com\/products\/copy-of-black-tambour-door-kits-with-black-handle-from-1000mm-up-to-1400mm-x-300mm-up-to-1000mm-2"},{"id":8519819,"body":"fantastic service delivered 5 days early","image_urls":[],"show_image":true,"star_rating":5,"verified_review":true,"by_shop_owner":false,"created_ts":"2021-02-03 00:55:18.442726+00:00","video":null,"user_name":"2******3.","user_image_url":null,"comment":null,"resolved_message":null,"custom_fields":[],"region":null,"language":null,"is_foreign":false,"source":"Ebay Seller Feedback","product_name":"Silver Door kit - Black handle 1000mm to 1400mm tall","product_url":"https:\/\/tamdour.myshopify.com\/products\/copy-of-black-tambour-door-kits-with-black-handle-from-1000mm-up-to-1400mm-x-300mm-up-to-1000mm"}]},"foreign_reviews":null,"review_page_count":2,"foreign_review_page_count":0,"widget_type":"Boutique","review_form_data":null}">
Complaints Procedure for Golden Fleece Online Limited / THEdoûr Bespoke
*Introduction**
At Golden Fleece Online Limited / THEdoûr Bespoke, we are committed to providing high-quality products and excellent customer service. However, we recognize that there may be occasions when our customers feel dissatisfied. We take complaints seriously and aim to resolve them promptly and fairly. This document outlines our procedure for handling complaints.
**1. How to Make a Complaint**
**1.1. Online Form**
Visit our website and fill out the complaints form available under the "Contact Us" section.
**1.2. Email**
Send an email detailing your complaint to complaints@goldenfleece.online
Please include your name, contact details, order number (if applicable), and a detailed description of the issue.
**1.3. Postal Mail**
Write to us at:
Golden Fleece Online Limited / THEdoûr Bespoke
Customer Complaints Department
Unit 4, Roddy's Retreat, Pier Road,
Pembroke Dock,
Pembrokeshire,
Wales,
United Kingdom.
SA72 6TR
Please provide your name, contact details, order number (if applicable), and a detailed description of the issue.
**1.4. Phone**
Call our customer service team at +447488885106 between 9am - 5pm Monday to Friday. Please have your order number ready, if applicable.
**2. Acknowledgment of Your Complaint**
We will acknowledge receipt of your complaint within 2 working days. This acknowledgment will confirm that we have received your complaint and provide an estimated timeline for resolving the issue.
**3. Investigation and Resolution**
**3.1. Initial Review**
Your complaint will be logged and forwarded to the appropriate department for investigation. We aim to complete the initial review within 5 working days.
**3.2. Investigation**
The relevant department will investigate the issue in detail. This process may involve:
- Reviewing your account and order history
- Assessing the product or service in question
- Consulting with team members involved in your case
**3.3. Resolution Proposal**
Once the investigation is complete, we will propose a resolution. This might include:
- A formal apology
- Replacement of the product
- A refund
- Any other appropriate action to address your concerns
We aim to propose a resolution within 10 working days of acknowledging your complaint. If the issue is complex and requires more time, we will keep you informed of the progress and provide a revised timeline.
**4. Acceptance and Implementation**
Once a resolution is proposed, we will seek your acceptance. If you agree with the proposed resolution, we will implement the necessary actions within 5 working days.
**5. Escalation Process**
If you are not satisfied with the proposed resolution, you can escalate the matter by contacting our Senior Management Team at management@goldenfleece.online. Your complaint will be reviewed, and a senior manager will respond within 10 working days.
**6. Final Response**
If you remain dissatisfied after escalating your complaint, you may consider seeking external mediation or legal advice. We hope to resolve all complaints internally, but we respect your right to pursue alternative resolution avenues.
**7. Record Keeping**
All complaints and their resolutions are recorded and analyzed to help us improve our services. We review our complaints procedure periodically to ensure its effectiveness and fairness.
**Contact Information**
For any queries regarding our complaints procedure, please contact us at Company -
